Technical Documentation Highlights

I've been fortunate to work on various agile software development teams with some of the best companies. From API documentation to user guides/manuals, there's a lot that goes into creating, publishing, and maintaining high-quality content. I thrive in wearing all hats involved: product ambassador, knowledge analyst, communication specialist, project manager, etc.

Below are a few links to some of my work along with an addendum that provides a brief insight:

My programming languages include:

Extensible Markup Language (XML), Markdown, Hypertext Markup Language (HTML) and JavaScript Object Notation (JSON)

My tooling competencies include:

Microsoft Office, Adobe FrameMaker, Adobe Acrobat, SharePoint, DITA (Oxygen/Astoria/Ixiasoft), JIRA, Rally, Keynote, Atlassian Confluence, Search Engine Optimization (SEO), TM Mail, Slack, Zendesk, Drupal, Wiki, GitHub, Livegrep, Artificial Intelligence (AI), Visual Studio Code and more

 

Meta

Documentation writer for Global Partnerships & Engineering (GPE) and Meta Business Partners (MBP)  

  • Drove forward a documentation culture shift to further prioritize and demonstrate product accountability and update preexisting information
  • Tracked operational work from the initial draft to the final product, and the deprecation of legacy content 
  • Implemented a project management plan and process to develop specialty runbooks (9) for global program partners that support revenue, advertisement, agency, conversion data, etc.
  • Created, published and maintained the official wiki-based site, a central resource of comprehensive information and analytics for internal stakeholders
  • Owned all of MBP’s technical communications regarding MBP program audits, compliance, criteria, risk and performance 
  • Identified potential gaps and opportunities to improve MBP’s processes, policies and practices

Facebook

Documentation and UX writer on the Product Team within Identity & Access Management (IAM)

  • Created a new and improved wiki-based website for IAM that supported all products and tools (10) from scratch using relevant preexisting references and wrangling new information
  • Authored documentation as the sole technical writer for onboarding, management and policy concepts
  • Collaborated with outside teams (e.g., Global Helpdesk for Okta SSO Troubleshooting documentation)
  • Worked closely with UX designers, engineers and product managers to build comprehensive user guides for current and newly designed tools, portals and systems 
  • Practiced usability testing, created scripts and voice-recorded tutorials for IAM product functions  
  • Revitalized technical drafts written by engineers to make them more effective as user-friendly resources

Stripe

Embedded documentation writer for Security Ecosystem and Stripe Billing 

  • Led ambiguous API documentation projects with no clear definition of success
  • Performed as the only technical writer for the Security Org; and reviewed and edited all content from product managers and engineers 
  • Worked cross-functionally with the Privacy team to migrate extensive and highly sensitive policy and legal documents for the United States and 12 other countries 
  • Created and owned the Security Org’s quarterly newsletter (internal), which included the very first newsletter, to inform the entire Stripe employee population about trends, breaches, new developments, etc.
  • Identified needed improvements within workflow processes that resolved pain points and encouraged seamless communication (e.g., introduced a new discovery workshop method to the docs team for effective knowledge transfers)
  • Independently handled interruptions, scope changes and any unexpected issues during the creation process (e.g., visual studio code, code freezes, GitHub build failures, miscellaneous blockers, etc.)

Workday

Documentation owner of all content regarding the life-cycle events of assets, financial accounting and withholding/transaction tax rules

  • Worked agile with 5 different scrum teams simultaneously; managed sprint plans; and delivered off-cycle features 
  • Updated Confluence pages and utilized Confluence as an educational resource
  • Converted raw knowledge from subject matter experts into effective documentation with action-oriented approach
  • Managed hierarchical tasks and the overall software development process using JIRA
  • Authored high-quality documentation using DITA content management system and XML language
  • Wrote compelling release notes to illustrate the newest beneficial features available to Workday users
  • Exercised a strong aptitude with internal functionalities and tested for quality assurance in the Workday environment 
  • Recognized potential documentation impacts against system updates and changes
  • Identified downstream reactions to related procedures to update the administrator guide accordingly
  • Constructed dozens of effective validation/error messages and other user interface text
  • Led meetings with product managers, developers, editors and quality assurance managers to analyze content for accuracy 

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